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FAQs
1. How long does it take for my order to arrive?
All orders will be shipped within 3-5 working days from the date of purchase, provided that all necessary information and payments are received.
Shipping will be conducted by our logistics partner, who will be responsible for the safe delivery of your purchases to the specified shipping address.
Please note that shipping times may vary depending on your location and other factors, and we cannot guarantee delivery on a specific date. If you require your order to be delivered by a specific date, please contact us before placing your order, and we will do our best to accommodate your request.
We appreciate your understanding and look forward to serving you soon
2. Local Delivery and Shipping
We are pleased to offer shipping to all addresses within Malaysia and Singapore. All orders will be shipped via a reliable courier service and will be delivered within 3-5 business days. The cost of shipping will be calculated at checkout based on the weight and size of the order.
3. For International Orders Beyond Malaysia and Singapore Borders:
Thank you for your interest in our products! Unfortunately, at this time we are only able to ship to addresses within Malaysia and Singapore.
If you would like to place an order for delivery outside of these countries, please send us an enquiry at customer support with your request and we will do our best to accommodate you.
Thank you for understanding, and we apologize for any inconvenience this may cause.
Where to find Tracking number?
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A tracking number will be sent to you via e-mail by our logistic partner.
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Order/delivery status will be updated regularly at our logistic partner’s website.
Order delivered, but not received. What should I do?
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Kindly reach out to our customer support and we will do our best to assist you.
4. Refund/Cancellation Policy:
Thank you for shopping with us. Please note that we do not offer cancellation or refunds for any of our products or services once the order is confirmed and the product is sent or service is provided.
If you wish to cancel your order before it is delivered, please contact us immediately at contact@mossif3.my. Please be informed that your cancellation will be processed only during workings hours.
We take great care to ensure that our products and services are described accurately and provide all relevant information to help you make an informed decision before purchasing.
If you have any questions or concerns about our products or services, please contact us before making your purchase.
By making a purchase on our website, you agree to this No Refund Policy and waive any right to a refund or chargeback.
5. Membership Points:
Our loyalty program allows customers to earn points with every purchase, which can be redeemed for rewards.
The rewards can be viewed in the customer's "My Rewards" page or through an automated email.
To redeem a reward, customers simply click "Get Coupon" and copy the generated code to apply during checkout. Start earning points and enjoy exclusive rewards today!
6. Payment:
Which forms of payment do you accept?
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We accept credit card payment via our website
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We also accept manual bank transfer. Kindly email us your payment transfer receipt at contact@mossif3.com for us to verify your payment and process your order!
7. How to Contact Us:
How can we contact you?
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Our team is reachable via email at contact@mossif3.com (online order inquiries) and saltmarketing@yahoo.com (corporate order inquiries)
8. Privacy
What happens when I become your newsletter subscriber?
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As a newsletter subscriber, you will be the first to know about our latest product collection launches and be in a special MOSSIF3 Club community where we give out special discounts and promo codes especially for our subscribers and loyal customers!
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Only perks and benefits in store for MOSSIF3 Club subscriber! We cant wait to see you!
Why is an email address needed when placing an order?
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We require an email address for deliveries as order status updates will be sent via emails
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So you will be updated on the status of your order and know when you/your recipients will be receiving our product!
9. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons
FAQs About or Product & Brand
Where is Mossif3 from?
Mossif3 is a Malaysian brand which is owned and managed by Salt Marketing Sdn Bhd (1109533-D) based in Shah Alam, Selangor.
Mossif3 products are formulated using only the highest quality essential oils imported from Italy, UK and Australia under strict governance of respective regulatory on safety and sustainability.
Where are your essential oils from?
Where can I purchase Mossif3 products?
We are a SME, focusing on high end retail chains throughout Malaysia, Singapore and Thailand. Our goal is to expand our market throughout Asia and Oceania.
Can a person with G6PD use Mossif3?
Almost all our products contains essential oils except for Antzout. It is advisable that a G6PD person to not use our products as they might be sensitive to menthol related ingredient like Peppermint Oil, Eucalyptus Oil, Wintergreen Oil, and etc.
Complications can arise; hemolytic anemia and prolonged neonatal jaundice are the two major pathologies associated with G6PD deficiency.
Can families with children use your product?
Mossif3 is safe to use around anyone & even your pets as it is non-toxic and contains only natural ingredients.
However, children under 1 years old are not advisable to use our products as it contains essential oil which may disrupt a baby's development
Is the scent very strong?
Most of our products such as Twinpack, Lizardfree & Roachrepel has a mild pleasant smell to the human nose. Pest however are very sensitive to the scent.
Products such as Reed Diffuser, Naturiquid & Naturair has stronger scent with aromatherapy benefits.
Why do i still see pest after using Mossif3?
Give the product 3-5 days for it to work effectively as Mossif3 products repel pests using Chemo Sensors Shield Technology by masking the environmental cues they use to locate food, water and perception of its surrounding world which is necessary for survival thus forcing them to migrate.